Customers have expressed dissatisfaction with the customer service and installation process of Solar Square in their Google reviews. Some have reported delays in service and difficulty in reaching customer support.
Over the past few years, Solar Square has gained a reputation as a reliable and reputable solar panel installation company. With their commitment to providing high-quality solar solutions and exceptional customer service, it's no wonder that many customers have been satisfied with their services. However, like any other company, Solar Square is not immune to negative feedback. In this article, we will take a closer look at some of the common complaints and issues raised by customers in Solar Square Google reviews.
One of the most common complaints that customers have about Solar Square is their communication. Several customers have reported that they experienced delays in receiving updates about their solar panel installation project. This lack of communication led to frustration and confusion among some customers, who were left wondering about the status of their project. In some cases, customers reported that they had to reach out multiple times to get updates from the company, which added to their dissatisfaction.
Another issue that some customers have raised in Solar Square Google reviews is the quality of the solar panels installed. While Solar Square prides itself on using top-of-the-line solar panels, some customers have reported issues with the performance of their panels. This included problems with efficiency and output, as well as defects in the panels themselves. These issues not only affected the overall performance of the solar panel system but also led to additional costs for customers who had to replace or repair their panels.
Some customers have also expressed frustration over the installation process itself. While Solar Square has a team of experienced installers who are trained to install solar panels efficiently and effectively, some customers have reported issues with the installation process. This included delays in scheduling the installation, problems with the installation crew, and issues with the installation itself. Some customers reported that the installation crew was not properly trained or experienced, leading to mistakes and errors during the installation process.
In addition to these issues, some customers have also raised concerns about the customer service provided by Solar Square. While the company prides itself on providing exceptional customer service, some customers have reported that their experiences with the customer service team were less than satisfactory. This included issues with responsiveness, professionalism, and overall customer support. Some customers reported that they had difficulty reaching the customer service team or that their concerns were not addressed in a timely manner.
Overall, while Solar Square has received many positive reviews from satisfied customers, it is important to acknowledge the concerns raised by those who have had negative experiences with the company. It is clear that there are areas where Solar Square can improve and address the issues raised by customers in their Google reviews.
If you are considering using Solar Square for your solar panel installation needs, it is important to do your research and carefully consider the feedback provided by customers in their reviews. While Solar Square has a solid reputation as a reputable solar panel installation company, it is essential to be aware of the potential issues and concerns that have been raised by some customers. By being informed and proactive in your decision-making process, you can ensure that you have a positive experience with Solar Square and receive the high-quality solar solutions you expect.