Find out what customers are saying about their experiences with home solar panels and companies by checking out current complaints on the Better Business Bureau website. Stay informed and make smart decisions when considering solar energy for your home.
When it comes to harnessing the power of the sun to generate electricity for your home, solar energy has become an increasingly popular option. With the promise of reducing electricity bills and being more environmentally friendly, many homeowners are making the switch to solar panels. However, as with any new technology, there are bound to be some complaints and issues that arise.
The Better Business Bureau (BBB) is a helpful resource for consumers to investigate businesses and their practices. If you are considering installing solar panels on your home, it's a good idea to check with the BBB to see if there have been any complaints filed against the company you are considering. Here are some common complaints that have been lodged against home solar companies.
One of the most common complaints that homeowners have about solar panel installations is the high-pressure sales tactics that some companies use. Many homeowners have reported feeling pressured into signing a contract for solar panels after being promised huge savings on their electricity bills. In some cases, these promises turn out to be overstated, and homeowners end up paying more for their electricity than they were led to believe.
Another common complaint is that some solar companies use deceptive marketing practices to lure customers in. For example, some companies may promise a certain amount of savings on their electricity bills, only to later reveal hidden fees or charges that offset those savings. Other companies may promise a specific timeline for installation and then fail to meet that deadline, leaving homeowners without solar power for weeks or even months.
Quality and performance issues are also common complaints when it comes to home solar installations. Some homeowners have reported that their solar panels have stopped working shortly after they were installed, leading to frustration and disappointment. Others have reported that the panels do not generate as much electricity as promised, leading to higher electricity bills than expected.
Customer service is another area where some solar companies fall short. Homeowners have reported difficulties in getting in touch with customer service representatives when they have questions or concerns about their solar panels. Some companies do not return phone calls or emails in a timely manner, leaving homeowners feeling ignored and frustrated.
In some cases, homeowners have reported that the solar panels they had installed did not meet building codes or zoning regulations. This can lead to fines or penalties from local authorities, as well as potential safety hazards for the homeowner. It is important to make sure that the solar company you choose is knowledgeable about building codes and regulations in your area and ensures that the installation meets all necessary requirements.
Finally, some homeowners have reported that the financial incentives offered by solar companies are not as good as advertised. For example, some companies may promise generous rebates or tax credits for installing solar panels, only to later reveal that the homeowner is not eligible for those incentives. This can lead to unexpected costs for the homeowner and a feeling of betrayal by the solar company.
Overall, while solar energy can be a great option for homeowners looking to reduce their electricity bills and be more environmentally friendly, it is important to do thorough research before choosing a company to install solar panels on your home. Checking with the BBB and reading reviews from other customers can help you avoid some of the common complaints that have been lodged against home solar companies. By doing your due diligence, you can ensure that your solar panel installation goes smoothly and that you are satisfied with the results.